Privacy Policy

The Healing Bower is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information across our services, including our website www.thehealingbower.com.au. Your trust is important to us, and we are dedicated to being transparent and responsible in our data handling practices.

About This Policy

This Privacy Policy applies to all services offered by The Healing Bower, including any website, mobile site, or other digital platform that links to or references this Policy. It explains how we handle personal information and the choices you have regarding your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. We will revise the "Effective Date" at the top of this page accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Data We Collect

We may collect the following types of personal and non-personal information when you interact with us:

Personally Identifiable Information (PII)

• Name, email address, and phone number

• Billing and shipping address (if applicable)

• Payment information (processed securely through third-party payment providers)

• Information you provide when booking services, enrolling in courses, or subscribing to newsletters

• Sensitive information related to services like QHHT, Reiki, or other therapeutic modalities (collected with your explicit consent)

Non-Personally Identifiable Information (NPII)

• Browser type, IP address, and device information

• Pages visited and time spent on our website

• Referral links and search queries

• Cookies and similar tracking technologies

We use cookies and tracking tools (like Google Analytics) to improve our services, analyze trends, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.

How We Use Your Information

We use your personal information to:

• Provide and deliver our services (e.g., massage, Reiki, courses, workshops)

• Respond to inquiries and provide customer support

• Send newsletters, promotional materials, and appointment reminders (with your consent)

• Process payments securely via third-party platforms (we do not store credit card data)

• Comply with legal and regulatory requirements

• Improve website functionality, offerings, and user experience

Payment Data

Payments for products and services on our website are processed securely by third-party payment processors. The Healing Bower does not store your financial information. These processors comply with PCI-DSS standards and may store certain transaction-related data (e.g., last four digits of your card, expiry date) for recurring payments or reference.

Legal Basis for Processing Your Data

We rely on the following legal grounds to collect and process your information:

• Your consent (e.g., newsletter subscriptions)

• Contractual necessity (e.g., service bookings)

• Legal obligations (e.g., tax reporting)

• Legitimate interests (e.g., improving services, marketing communications)

If you are in the EU, we comply with the General Data Protection Regulation (GDPR).

Data Retention

We retain your personal data only as long as necessary:

• Booking and service records: 7 years (as required by Australian law for health records)

• Newsletter subscriptions: until you unsubscribe

• Financial records: 7 years for tax and legal compliance

• Course participation records: indefinitely, unless you request deletion

Inactive digital accounts will be reviewed every 6 years and permanently deleted after 10 years of inactivity.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who assist us in delivering services (e.g., booking platforms, email marketing services, payment processors), strictly for the purposes outlined in this policy.

We may also disclose your data where required by law or to protect our legal rights.

Your Rights and Choices

You have the right to:

• Access, update or correct your personal data

• Withdraw consent at any time (e.g., unsubscribe from emails)

• Request deletion of your personal data, unless retention is required by law

• Object to processing for direct marketing

• Request data portability (where applicable)

To exercise any of these rights, please email: hello@thehealingbower.com.au

Cookies and Tracking

The Healing Bower uses cookies to:

• Personalize your browsing experience

• Understand usage patterns for analytics

• Deliver relevant marketing

You can manage or disable cookies via your browser settings. Disabling cookies may affect the functionality of our website.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, including:

• Secure SSL encryption on our website

• Trusted third-party payment processors

• Access controls and data minimization practices

However, no data transmission over the internet can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please read their privacy policies before submitting your data.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Healing Bower
Email: jodie@thehealingbower.com.au
Website: www.thehealingbower.com.au